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Visitor facilities

Before you step into centuries of stories (and possibly sit down to enjoy a cuppa), here’s the lowdown on the handy bits that’ll make your visit extra lovely.

We’ve rounded up all the essentials - like where to change your little one, where to sip something warm and comforting, and who to ask about events, tours and trails through Scaplen's.

Our facilities

Toilets and baby changing

All of our toilets are gender neutral, and can be found on the ground floor of Scaplen’s Court. There are two accessible options, and one includes baby changing facilities - so everyone’s looked after.

Feeding

Whether you’re breastfeeding or bottle-feeding, feel free to do so anywhere in Scaplen’s Court & Garden. If you’d prefer a bit of peace and quiet, just have a word with our lovely Visitor Experience team who will do their best to find you a comfy spot.

Lifts

Scaplen’s Court now has a shiny new platform lift to help you explore more of the building. It stops at two levels on the first floor - because, well, that’s old buildings for you!

 

The lift can carry up to 400kg – perfect for wheelchairs and buggies.

 

We’re making history more accessible, one quirky floor at a time.

Café

We've got a cosy little café that’s big on flavour. Housed in our medieval merchant’s home (yes, really), it’s the perfect place to pause your time-travelling and treat yourself.

 

Whether you’re after a cup of expertly roasted coffee, a refreshing drink, or something sweet and freshly baked, we’ve got just the thing. Feeling fancy? Go for a classic afternoon tea. Just peckish? Our light lunches hit the spot.

 

Take a seat, soak up the atmosphere, and let the cake do the talking.

Accessibility

Find out more about our accessibility arrangements throughout Scaplen's Court.

Contactless payments

To make your visit smoother and more secure, our museum operates as a cash-free venue. This applies across all areas, including:

 

  • Museum shop
  • Café
  • Event ticketing
  • Donations

 

We accept all major debit and credit cards, as well as contactless payments like Apple Pay and Google Pay.

 

Why cash-free?

 

  • Faster service and shorter queues
  • Safer for visitors and staff
  • Easier to manage and more sustainable

 

If you’d like to support us, donations can be made by card at our donation points or online. 

 

Thank you for your understanding and support!