Are you allowed to open yet?
Yes, following the Government's road map. We are permitted to re-open as follows.
Poole Museum shop and tourist information – open from 12th April
Poole Museum – open from 17th May
What guidelines are you following on reopening?
The Government asked the National Museum Director’s Council to prepare Good Practice Guidelines, which we are complying with.
The Government has published guidelines for people who work or volunteer in heritage locations, which we are also complying with.
We are also complying with the Visit England COVID-19 Industry Standard, confirming we have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.
What days are you open?
Poole Museum shop and tourist information will be open from 12th April, every day 10am-5pm.
Poole Museum will be open from 17th May, everyday 10am-5pm.
Can I turn up on the day?
Yes, you can turn up on the day.
We have a set capacity of 6 visitors in the shop and tourist information at one time, so if we are busy you may need to queue for a short time outside the museum.
You can visit with up to a maximum of 6 per household group or social bubble.
Will I have to queue outside?
If you are early or come at the same time as other visitors you may need to queue for a short time outside the museum. To maintain social distancing, we are controlling the flow of visitors into the building.
What if it’s raining?
If it is raining you will still be required to wait outside until the entrance is clear. Please come prepared for the weather.
Why am I being told not to bring a large bag or backpack?
Poole Museum has a number of objects on open display. To reduce risks to people and objects we are not permitting large bags (over 45cm) or backpacks into the museum for the time being. Please do not bring large bags or backpacks with you when you visit.
I am disabled. Can I bring a helper?
Yes, you can bring a carer or helper as one of your party of up to six people.
How will you enforce social distancing?
The safety of our visitors, staff and volunteers is our top priority. We have introduced the following measures to help with social distancing;
We have limited our capacity.
There is a keep left system in place throughout the building. Please follow the signage.
Members of staff will also be on hand to direct you.
Will there be hand sanitiser on site?
We will have hand sanitiser stations, but you are welcome to bring your own.
How are you cleaning the museum?
We have implemented enhanced cleaning regimes in line with government guidance.
Each morning the museum is cleaned and we will also be cleaning touch points, such as handrails, during the lunch time closure period.
Our staff have also been trained in hygiene and social distancing.
Do visitors have to wear a face covering?
Yes, following latest Government guidance, all visitors are required to wear face coverings whilst in the museum buildings. Children under 11 and people with certain health conditions or disabilities are exempt.
What is the keep left system?
Because of the nature of the building and displays a one-way route would be too complicated to operate social distancing. We have therefore reduced the museum’s capacity and introduced a keep left policy, in compliance with the signage on Poole’s streets. This will guide you around your visit.
Will the café be open?
The museum café will remain closed at this time.
Can I bring my own food and drinks into the museum?
No, food and drinks are not permitted into the museum. The only exception to this is water. Visitors can be permitted to bring a resealable (not glass) bottle of water with them.
Is the shop open?
Yes, the shop will be open from 12th April. Card or contactless payments are preferred, but cash will be accepted.
Is the Tourist Information Centre open?
Yes, we have a reduced TIC service open. Please note that Poole TIC is at present unable to provide a booking service. This includes bookings for Condor Ferries, Lighthouse and Discover Dorset.
How can I get to the museum?
The Lower High Street and Quay have been pedestrianised on a temporary basis. The museum is situated between Paradise Street and the two orange arrows above it.
There are bicycle racks outside the museum.
The new Route One bus stops are indicated in green on the map in Old Orchard and Orchard Plaza. Remember you will need to wear a face covering.
Quay Visitors Car Park is open, accessible from castle Street only. There is blue badge parking on The Quay, near the junction with Thames Street.
The railway station is just over half a mile from the museum by a mainly traffic-free walk.
The question I have isn’t in the FAQ
If you have a question that has not been answered please contact the museum and we will try and help.
T:01202 128 888